Contacting Customer Support
This guide will help you effectively reach out to CloudOnex support when you need assistance with Business Suite.
Before Contacting Support
-
Check the Documentation
- Review relevant documentation sections
- Search for your issue in the knowledgebase
- Check if your question is answered in the FAQ
-
Gather Essential Information
- Your Business Suite version number (found in Settings → About)
- Your server environment details (PHP version, MySQL version)
- Screenshots or error messages related to your issue
- Steps to reproduce the problem
- Any recent changes made to your system
Support Channels
Live Chat
For quick questions and real-time assistance:
- Visit www.cloudonex.com
- Click the chat icon in the bottom right
- Describe your issue to the support team
Email Support
You can email support@cloudonex.com with your query. Include:
- Business Suite version
- Detailed description of your issue
- Any relevant screenshots or error messages
Tips for Faster Resolution
-
Be Specific
- Provide clear, detailed descriptions
- Include exact error messages
- Mention when the issue started
-
Include Context
- List steps to reproduce the issue
- Describe what you were trying to accomplish
- Mention any workarounds you've tried