Business Suite

Documentation / Frequently Asked Questions (FAQ) / Billing FAQs

Billing & Licensing FAQs

License Types and Costs

Q: What is the pricing structure for CloudOnex Business Suite?

A: CloudOnex Business Suite uses a one-time purchase model:

  • One-time payment for the software license
  • No recurring subscription fees
  • Optional annual support renewal after the first year

Q: What's included in the standard license?

A: The standard license includes:

  • Full software package
  • One year of support and updates
  • Single domain installation
  • All core features
  • Access to documentation
  • Installation guide
  • Regular security updates

Q: What is an open-source license?

A: The open-source license allows you to:

  • Install the software for up to 5 customers
  • Modify the source code
  • Distribute to clients
  • Access all core features
  • Receive one year of support

Domain and Installation

Q: Can I install Business Suite on multiple domains?

A: License restrictions are as follows:

  • Standard License: One concurrent domain installation
  • Open-source License: Up to 5 concurrent installations
  • You can change domains if needed

Q: Can I transfer my license to a different domain?

A: Yes, you can transfer your license:

  • Uninstall from the current domain
  • Install on the new domain
  • No additional cost
  • Process can be done through your client portal

Q: Do I need separate licenses for development and production?

A: No, you can use the same license for:

  • Development environment
  • Staging environment
  • Production environment As long as only one environment is live at a time (standard license) or within the 5-installation limit (open-source license).

Support and Updates

Q: What's included in the first year of support?

A: The initial one-year support includes:

  • Technical support via ticket system
  • Access to all updates
  • Bug fixes
  • Security patches
  • Documentation access
  • Community forum access

Q: How much does support renewal cost?

A: Support renewal details:

  • $49 per year after the first year
  • Optional renewal
  • Includes continued access to:
    • Technical support
    • Software updates
    • Security patches
    • Documentation updates

Q: What happens if I don't renew support?

A: If you don't renew support:

  • You can continue using the software
  • No access to free plugins and resources
  • No technical support
  • Can still access basic documentation
  • Can renew support later if needed

Payment and Billing

Q: What payment methods are accepted?

A: We accept:

  • Credit/Debit Cards
  • PayPal
  • Contact sales for other payment options

Q: Are there any hidden costs?

A: No hidden costs:

  • One-time purchase for the license
  • Optional support renewal ($49/year after first year)

Usage Rights

Q: Can I use Business Suite for client projects?

A: Usage rights vary by license:

  • Standard License: Single client/domain
  • Open-source License: Up to 5 clients/domains

Q: Can I modify the source code?

A: Yes, you can:

  • Modify code for your needs
  • Create custom modules
  • Add new features
  • Integrate with other systems
  • Maintain modifications through updates

Q: Can I sell Business Suite to my clients?

A: Depends on your license type:

  • Open-source License: Yes, up to 5 clients
  • Standard License: No, single installation only
  • Each client needs appropriate licensing

Upgrades and Transfers

Q: Can I upgrade from standard to open-source license?

A: Yes, you can upgrade:

  • Pay the difference in license cost
  • Maintain existing installation
  • Gain additional installation rights
  • Keep current support period

Q: Is the license transferable to another person/company?

A: License transfer policies:

  • One-time transfer allowed
  • Must be approved by CloudOnex
  • New owner gets remaining support period
  • Transfer must be documented

Q: What happens to my license if my business changes?

A: Your license remains valid through:

  • Business name changes
  • Domain changes
  • Ownership changes (with proper transfer)
  • Company restructuring

Support Renewal

Q: What are the benefits of renewing support?

A: Support renewal benefits include:

  • Continued technical support
  • Access to latest updates
  • Security patches
  • Bug fixes
  • Documentation updates
  • Community forum access

Q: When should I renew my support?

A: Support renewal considerations:

  • Renew before current support expires
  • Early renewal discounts may be available
  • Can renew after expiration
  • No penalty for late renewal

Q: Can I purchase multiple years of support?

A: Yes, multi-year support options:

  • Available in yearly increments
  • We may offer discounted rates
  • Extends all support benefits
  • Contact sales for multi-year pricing

Need more clarification about billing or licensing? Contact our sales team through your client portal for assistance.