Knowledge Base

Overview

CloudOnex Business Suite's Knowledge Base module helps you create, organize, and share helpful information with your customers and staff. This self-service platform reduces support inquiries while providing instant access to important information.

Creating Articles

Add New Article

1. Navigate to Knowledgebase → New Article
2. Enter required information:
   • Title
   • Content
   • Category
   • Status (Published/Draft)
   • Tags

Article Components

1. Title Section

   • Clear, descriptive heading
   • SEO-friendly title
   • Brief description

2. Main Content

   • Rich text formatting
   • Images and diagrams
   • Step-by-step instructions
   • Related links

Content Organization

Categories

1. Create Categories

   • Navigate to "Categories" section
   • Add new category
   • Set parent category (if applicable)
   • Define display order

2. Category Structure

   • Main categories
   • Subcategories
   • Related topics
   • Hierarchical organization