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Knowledge Base Articles

The Knowledge Base in CloudOnex Business Suite helps you create, organize, and share helpful articles with your customers and team members. This guide explains how to effectively manage your knowledge base articles.

Creating Knowledge Base Articles

Accessing the Knowledge Base

  1. Navigate to Knowledgebase in the main menu
  2. Select New Article

Writing an Article

  1. Click New Article button
  2. Fill in the following fields:
    • Title
    • Content
    • Category (if applicable)
    • Tags
    • Status (Published/Draft)

Article Components

Required Elements

  • Title: Clear, descriptive heading
  • Content: Main article body
  • Status: Publication status

Optional Elements

  • Categories
  • Tags
  • Images
  • Attachments
  • Related articles
  • Author information

Managing Articles

Viewing Articles

  • Access all articles under Knowledgebase > All Articles
  • Filter articles by:
    • Category
    • Status
    • Date
    • Author

Editing Articles

  1. Locate the article in the list
  2. Click on the edit icon
  3. Make necessary changes
  4. Save updates

Organizing Content

Categories

  • Create logical groupings
  • Assign articles to categories
  • Manage category hierarchy
  • Enable easy navigation

Tags

  • Add relevant keywords
  • Improve searchability
  • Link related content
  • Facilitate filtering

Best Practices

Writing Effective Articles

  1. Clear Structure

    • Use descriptive titles
    • Include introduction
    • Break content into sections
    • Add conclusion if needed

  2. Formatting

    • Use headings and subheadings
    • Include bullet points
    • Add numbered steps
    • Highlight important information

  3. Content Quality

    • Keep information accurate
    • Update regularly
    • Use clear language
    • Include examples

Article Maintenance

  1. Regular Reviews
    • Check for accuracy
    • Update outdated information
    • Verify links work
    • Remove obsolete content

Publishing and Visibility

Article Status

  • Published: Visible to intended audience
  • Draft: Work in progress
  • Private: Internal use only
  • Archived: Stored but not displayed

Access Control

  • Set viewing permissions
  • Restrict sensitive content
  • Manage user access levels
  • Control internal/external visibility

Search Engine Optimization

SEO Best Practices

  1. Use descriptive titles
  2. Add meta descriptions
  3. Include relevant keywords
  4. Structure content properly
  5. Use appropriate tags